At TruboGiga Power Bank, your satisfaction is our priority. We strive to deliver high-quality power banks, solar chargers, wireless devices, and mobile accessories that meet your expectations. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth and transparent process.
1. Eligibility for Return
You can request a return if:
- The product is damaged, defective, or not functioning properly upon delivery.
- You received a wrong or mismatched item.
- The product is unused, in its original packaging, and with all tags, manuals, and accessories intact.
Return Period:
Returns must be requested within 30 days of receiving your order.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Used or physically damaged products
- Accessories without original packaging
- Products with tampered serial numbers or missing components
3. Return Process
To initiate a return:
- Contact our support team at support@trubogiga.com or call +91 96903 56967 within 7 days of delivery.
- Provide your Order ID, product details, and reason for return.
- Our team will guide you through the pickup or return shipping process.
- Once the returned item is inspected and approved, we’ll process your refund or replacement.
4. Refund Policy
- Approved refunds will be issued to your original payment method (bank, UPI, or wallet) within 5–7 business days after inspection.
- If you paid via Cash on Delivery (COD), we’ll process your refund via bank transfer.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
5. Replacement Policy
If you prefer a replacement instead of a refund:
- Replacement will be processed for the same model only.
- In case the product is out of stock, a full refund will be issued.
6. Cancellations
You can cancel your order before it is shipped by contacting us at support@trubogiga.com.
Once shipped, the order will follow the return process mentioned above.
7. Contact Us
For any questions or support related to returns or refunds, contact:
📞 +91 96903 56967
📧 support@trubogiga.com
📍 Plot No. A-184/3, Near Brain Discovery Global School, Neb Sarai, New Delhi – 110068